Priority Accounts

FS priority accounts are for clients with a regular need of our drainage, plumbing and heating services. Our same 5 star, reliable services but with the extras
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Why open an FS priority account?

Priority account jobs will take priority over our regular jobs. We typically offer 60 to 120 minute response times.
We offer our priority account customers flexible payment terms. Our standard payment terms are 30 days from the date of invoice.
If you plan to use us regularly we can offer discounted rates compared to our normal price tariffs. The more work the better the discount!
You'll have your own dedicated account manager
when you open a priority account with us. You'll be able to discuss all aspects of your works with them.

Professional Drainage Engineers

Our team of experienced drainage engineers is at your service 24/7 and can come and carry out any drainage work at your request. In an emergency, we will try our best to be at your property within two hours of receiving your call.

Our simple 4 step booking process

Schedule a Job
Give us a call or book a job online at a time that suits you 24/7 365
Book Confirmed
We’ll confirm your appointment and send out an FS expert, fast
Track Order
You’ll be able to track our engineers as they travel towards you in real-time
Issues Solved
Our plumber and engineer team will arrive on site to resolve the issues

Customer Review

Are you thinking about becoming a priority account customer?
If you are after further information about our priority account services, please do not hesitate to contact us on

Priority Account FAQ's

What areas do you cover?
We offer our drainage, plumbing and heating services to London, Essex, Hertfordshire and Kent 24 hours a day, 365 days a year
Are you insured?
We have public liability cover up to £10 million as standard
Is there a feee to have an account?
We do not charge a fee to open a priority account. You will be charged for the jobs and work carried out
Are you reputable?
We're the best reviewed plumbing, and drainage company in the South East. We have over 1000+ 5 star reviews
What are your payment terms?
Priority account customer get 30 days from the date of the invoice as standard terms
What are your emergency response times?
We typically offer 60 to 120 minute response times for our priority account customer *subject to availability
Do you offer a discount for account customers?
Yes we offer discounted rates subject to work volume to our priority account customers
Over 25 years of industry experience
Over 12,000 jobs done every year
Over 54,000 minutes on call
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Call us to book now 0800 689 3497