What is facilities maintenance?
Facilities maintenance is the planned and reactive work that keeps a commercial property running, plumbing, drainage, electrical, heating, AC, roofing, and general upkeep. It covers emergency repairs, scheduled servicing, compliance work, and refurbishments, usually delivered by one supplier across multiple sites and trades.
What industries do you cover for facilities maintenance in London?
We serve retail, hospitality, healthcare, offices, schools, housing associations, councils, and landlord portfolios across London and the South East. Each sector has dedicated operational protocols, with our teams trained on the specific compliance, scheduling, and access requirements that sector typically needs.
Are your engineers DBS-checked for school and healthcare work?
Yes. Engineers attending schools, care facilities, or healthcare sites are DBS-checked, with documentation available before the visit. We also follow safeguarding and infection-control protocols where required, and brief every engineer on sector-specific site rules before they arrive.
Do you offer SLA-backed response times?
Yes. Priority Account holders get contractual SLAs tailored to the portfolio and sector, typically two hours for emergencies, four hours for urgent reactive, and scheduled slots for planned work. SLAs are agreed up front and tracked against every job ticket.
Can you work around trading hours?
Yes. Retail work is scheduled outside trading hours, hospitality work is scheduled around low-occupancy periods, school work is scheduled during holidays, and office work outside business hours. We build sector-appropriate scheduling into every contract.
Do you handle compliance documentation for regulated sectors?
Yes. Gas Safety Certificates, EICRs, PAT testing, F-Gas records, fire safety documentation, and full audit trails are handled in-house. Reports delivered in the format your governance, FM, or compliance team requires, including CAFM upload where applicable.
Do you use agency staff?
Every engineer we send is part of the FS Group team, trained to our standards, insured under our policy, and accountable through our internal management. You can rest assured that the service we promise is the service you’ll get.
How does onboarding work for a new commercial client?
We start with a free site assessment across your portfolio, agree the SLA structure, set up the account, and run a soft start with reactive work before moving to a full programme. Typical onboarding takes one to two weeks, depending on portfolio size.
Do you provide white-label cover for FM providers?
Yes. We provide overflow cover and specialist trade support for facilities management companies across London and the South East, working under your branding and SLA structure where required. Available for established commercial relationships.
What areas do you cover for facilities maintenance in London?
All of London, including every borough, plus Essex, Kent, and Hertfordshire. That covers North, South, East, and West London, the City, and surrounding commuter towns. Two-hour emergency response and same-day reactive cover across the full area.
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