What's included in your commercial property maintenance services in London?
Plumbing, drainage, electrical, heating, AC, roofing, handyman, refurbishments, and planned maintenance. Reactive call-outs, scheduled programmes, compliance work, and project delivery, all handled in-house with one point of contact and one invoice format.
Do you offer SLA-backed response times for commercial clients?
Yes. Priority Account holders get contractual response times tailored to the portfolio, two hours for genuine emergencies, four hours for urgent reactive, and scheduled slots for planned work. SLAs are agreed up front and tracked against every job ticket.
How does pricing work for commercial contracts?
Priority Account holders get contract pricing across every trade, lower per-job costs than ad-hoc rates, and predictable invoicing terms. Single-job pricing is quoted honestly up front. We don't inflate commercial rates because the client is a business.
Can you handle compliance work across a multi-site portfolio?
Yes. Gas Safety Certificates, EICRs, PAT testing, F-Gas logs, and full audit trails managed internally. Reports delivered in the format your team uses, whether that's CAFM upload, structured PDFs, or direct portfolio dashboards. Renewals tracked automatically.
How quickly can you mobilise for a commercial emergency?
Two-hour emergency response across London, Essex, Kent, and Hertfordshire, 24/7, every day of the year. Priority Account holders get prioritised dispatch, and we hold sufficient capacity to cover concurrent emergencies across multi-site portfolios.
Do you work with facilities management companies as a subcontractor?
Yes. We provide overflow cover and specialist trade support for FM providers across London and the South East, working under your branding and SLA structure where required. White-label cover available for established commercial relationships.
Can you handle full commercial refurbishments and fit-outs?
Yes. Office fit-outs, retail refurbishments, residential block upgrades, hotel rooms, and full commercial installs, all run under one project manager from quote to handover. Multi-trade coordination, programme management, and snagging handled in-house.
What sectors do you have experience in?
Retail estates, housing associations, councils, hotels and hospitality, offices and commercial landlords, lettings agents and managed portfolios, facilities management companies, and main contractors. Existing clients include KFC, Westfield, Peabody, Notting Hill Genesis, Tower Hamlets Council, and Sir Robert McAlpine.
Do you handle out-of-hours and weekend cover for commercial sites?
Yes. Full 24/7 cover across every trade, every day of the year, including weekends, bank holidays, and overnight. Out-of-hours rates are agreed in advance for Priority Account holders and quoted transparently for ad-hoc commercial work.
What areas do you cover for commercial property maintenance services in London?
All of London, including every borough, plus Essex, Kent, and Hertfordshire. That covers North, South, East, and West London, the City, and surrounding commuter towns. Two-hour emergency response and same-day reactive cover across the full area.
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